Faulty Product Returns: If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase. Change of Mind Returns: "Change of mind" includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don't fit the way that you would like or unwanted gifts.
We will accept change of mind returns provided they meet the following guidelines: ✔ Return at your own expense within 30 days ✔ Return with proof of purchase ✔ Item must be unworn, unwashed, unused with all original tags/labels attached ✔ Protective hygiene sticker must be in place for swimwear returns ✔ Item is not listed as an excluded item as outlined below Excluded items (for change of mind returns): ✘ Underwear ✘ Earrings ✘ Cosmetics ✘ Gift Cards ✘ Sale/Clearance ✘ Seconds ✘ Personalised product
Can't find your receipt? A bank statement will be fine. If you don't have that, get in touch and we'll do our best to track it down. Returns Process